Hojas de reclamaciones
Complaint Handling
We strive to ensure that the entire process of booking a vacation home, car, or tour runs as smoothly as possible. However, if despite our efforts something goes wrong, we follow the following complaints procedure in Spain.
Please report your complaint as soon as possible, and in any case during your stay. This way, we have the opportunity to resolve the complaint adequately.
You can submit your complaint via email: ln.thciznaaeco@ofni, or via WhatsApp at +34 699 634 547.
If we are unable to resolve the complaint to your satisfaction, you have the option to file a complaint with the Gobierno de Canarias.
Complete the complaint form through the following QR code:
The complaint can also be submitted via a form available at the office of Oceaanzicht.
Calle Taburiente 6, 38750 El Paso La Palma Tel: 0034 699634547
Viajes Corazon s.l is registered with the Gobierno de Canarias as Turistic Intermediary No: 0003190.1 and authorized to facilitate a booking between a tenant and landlord of a vacation home.
Viajes Corazon s.l. does not offer Combined Travel (package tours).